Computer Butler (电脑管家) - Phase 1 Wireframes

Grayscale layout preview. 11 screens + 2 variants. This page is a reference for redrawing in Figma - not the submission itself.

Owner side - mobile 390x844

logo
Computer Butler 电脑管家
Phone number
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中文 / EN
1 Login
Hi, Mr. Chen
+ Report an Issue
OPEN TICKETS (2)
#1024 Printer not working
Status: In progress
ETA: 30 min
#1025 Email sync issue
Status: Assigned
ETA: 2 hrs
COMPANY OVERVIEWView all >
June Health Report is ready→
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2 Home / Ticket Overview
< BackReport an Issue
Tap to add photo
Describe the problem...
Voice
Type
Urgency: Normal ▾
Submit
3 Report Issue - Step 1
✓
Ticket #1024 created
Remote response within 30 minutes
Based on your service plan: Standard
View ticket
Back to home
4 Confirmation + SLA promise
✓
Ticket #1031 created
Response: next business day (Mon 8:00 AM)
Emergency self-help checklist ▾
- Check the power cable
- Restart the router
- Check network cables
View ticket
Back to home
4A Variant - weekend / SLA boundary
!
Request received
This is a project request - quoted separately
Outside your current support contract
Request an estimate
4B Variant - out-of-scope request
< BackTicket #1024
Submitted
Assigned
In progress
Resolved
Reported: Jun 11, 9:02Assignee: BenType: PrinterETA: 30 min
photo
UPDATES
9:02Ticket submitted
9:10Assigned to Ben
9:15Remote session started
Add a comment
5 Ticket Detail
June IT Health Report
B+Overall health
⚠ NEEDS ATTENTION (1)
3 of 12 computers have no backup
What does this mean?
✓ LOOKING GOOD (4)
Antivirus up to date
Email security OK
Disk space OK
Updates installed
Compare service plans
6 Monthly Health Report
Service Plans
Basic
$85/user/mo
✓ Remote support
✓ Backup monitoring
— On-site visits
✓ Monthly report
Standard
$110/user/mo
✓ Remote support
✓ Backup monitoring
✓ On-site visits
✓ Monthly report
Minimum $500/month
Request a quote
Request a quote
Company name
Phone
Send request
(bottom sheet - appears on tap)
7 Plan Comparison + Quote

Butler side - desktop 1440x1024 (scaled)

Tickets
Clients
Reports
Projects

Tickets

Sort: SLA deadline ▾
Search...
New (3)
#1024 Printer not workingChen Trading Co.SLA: 22 min leftRemote-solvable
#1026 Wifi drops in meeting roomLee Dental ClinicSLA: 3 hrs leftOn-site likely
#1027 New laptop setupWang AccountingSLA: next biz dayRemote-solvable
In Progress (2)
#1022 Email migrationWang AccountingSLA: 5 hrs leftRemote session
#1023 Backup failed on NASChen Trading Co.SLA: 1 day leftMonitoring
Resolved today (5)
#1019 Password resetLee Dental ClinicClosed 10:20
#1018 Printer driverChen Trading Co.Closed 9:40
+ 3 more
8 Ticket Board
Tickets
Clients
Reports
Projects

#1024 Printer not working

photo from client
"No one in the office can print since 9 AM. Error screen attached." - Mr. Chen
AI triage: Likely remote-solvable - driver issue (87%)
Start remote session
Schedule on-site
Mark resolved
UPDATES
9:02Ticket submitted by Mr. Chen
9:10Auto-assigned by SLA priority
Resolution note...
Close ticket
22:14
SLA TIME LEFT
Contract: Standard
Client: Chen Trading Co.
View client profile
9 Ticket Detail + SLA countdown
Tickets
Clients
Reports
Projects

Chen Trading Co.

Standard plan
Send quote
12
Devices
1
Open tickets
2026-03
Client since
DEVICE INVENTORY
DeviceUserBackupLast check
PC-01Front deskYesJun 10
PC-02AccountingNoJun 10
NAS-01Server roomYesJun 11
PRN-01Office printer-Jun 09
SERVICE HISTORY
Jun 11Printer outage - remote fix
Jun 02Email migration support
May 20Monthly maintenance visit
CONTRACT SCOPE
Remote + on-site support, backup monitoring, monthly reporting for 12 devices.
Out of scope: new-site networking, hardware purchases
10 Client Profile
Tickets
Clients
Reports
Projects

Generate Health Report - Chen Trading Co.

June ▾
INCLUDE SECTIONS
Backup status
Security risks
Device inventory
Tickets summary
Recommendations
Notes for the client...
Preview - what the owner sees
B+Overall health
3 of 12 computers have no backup
Antivirus up to date
Email security OK
Disk space OK
Save draft
Send to client
11 Health Report Generator

Reference only - redraw in Figma for submission. Computer Butler (电脑管家), Phase 1, June 2026.